Shipping Policy
1. Order Confirmation
- Immediate Email: After placing your order, you will receive a confirmation email with your order number and receipt.
- Missing Confirmation: If you do not see this email in your inbox, please check your spam folder. If still missing, contact us at info@mallofamercia.com with the subject line “Order Confirmation Not Received,” and our team will assist you.
2. Tracking Information
- Email Notification: Once your order ships, we will send you a tracking number via email.
- Status Updates: You can track your shipment using the tracking link provided. If you have not received a tracking number within 5 business days, please email info@mallofamercia.com for further assistance.
3. Shipping Charges
- We charge 12% of the order total as a shipping fee, For domestic US orders
- We charge 25% of the order total as a shipping fee, For International Orders
4. Handling & Transit Times
- Handling Time: 1–3 business days (Monday–Friday) after order placement and payment confirmation.
- Transit Time: 3–9 business days (Monday–Friday) for most destinations.
- Estimated Total Delivery Time: 4–12 business days, depending on your location and any potential carrier delays.
5. Order Cut-Off Time
- 2:00 PM Pacific Standard Time (PST)
Any orders received after this cut-off will begin processing the following business day.
6. Order Acceptance & Pricing
- Right to Refuse or Cancel: We reserve the right to cancel or refuse any order at our sole discretion, particularly in cases of mispricing or suspected fraud.
- Verification: You may be asked for additional information (e.g., phone number, address, or identity verification) before we accept the order.
- Mispricing: In the event of a pricing error, we may contact you for instructions or cancel the order and issue a refund. This applies whether or not the order has been confirmed or your credit card has been charged.
7. Contact Us
If you have any questions or need assistance:
- Email: info@mallofamercia.com
- Phone: +1 949-842-6663
Thank you for shopping with us! We appreciate your business and strive to provide a smooth and timely delivery for every order. If you have any further questions, please reach out using the contact information above.