Order Status

Order Status

At Mall of America, we want to ensure you have a seamless and transparent shopping experience. Keeping track of your order status is easy and convenient, whether you have a registered account or made a purchase as a guest. Here's how you can stay updated on your order's progress:

For Registered Account Holders

If you have a registered account with us, you can quickly check your order status by following these steps:

1. Login to Your Account:
   • Visit the Mall of America website and click on the "Login" button at the homepage's top right corner.
   • Enter your email address and password to access your account.
2. Navigate to Your Account Page:
   • Once logged in, click on "My Account" or your username to open your account dashboard.
3. Check Order Status:
   • In your account dashboard, select "Order History" or "My Orders."
   • Here, you will find a list of your orders, their current status, and detailed information.

For Guest Purchases

If you purchased as a guest, we will update you on your order status through email updates. Here's what you need to know:

1. Order Confirmation Email:
   • After completing your purchase, you will receive an order confirmation email. This email will contain your order number and a summary of the items purchased.
2. Order Status Updates:
   • We will send you regular email updates as your order progresses through the processing, shipping, and delivery stages. These updates will include tracking information once your order has been shipped.

Additional Order Tracking

For both registered account holders and guest purchasers, you can also track your order status using the following methods:

1. Customer Support:
   • If you have any questions or need further assistance with your order, our customer support team is here to help.
   • Email: info@mallofamerica.com
   • Phone: +1 951-289-4633

Common Order Statuses

• Processing: Your order has been received and is being prepared for shipment.
• Shipped: Your order has been dispatched and is on its way. A tracking number will be provided.
• Delivered: Your order has been delivered to the specified address.
• Completed: Your order has been successfully delivered.

Returns and Exchanges

If you need to return or exchange an item, please visit our Returns & Exchanges page for detailed instructions on how to proceed.

Thank you for shopping at Mall of America. We appreciate your business and are committed to providing you the best possible service. If you have any further questions about your order status, please do not hesitate to contact us.